Shop & Café Manager Needed

We are hiring!

Check out our full job description below. If you are interested in applying for the role of Shop and Cafe Manager and becoming part of the Sprout team, please use the application form at the end of this post.

Organisation: Sprout Health Foods

Sector: Food Retail

Location: Newquay, Cornwall

Salary Details:  £23,000 p.a.

Hours of work: average 40 hours per week

Job Type: Permanent

Closing Date: 3 weeks from advertisement going live

Shop / Café Manager

Sprout Health Foods independent health food shop and café is a friendly and successful growing business, and to help us grow further we are now looking for a Shop Manager with significant supervisory experience in the retailing sector, ideally with a passion for a healthy lifestyle and some experience in health food retailing.

This is a new post within the business and should be viewed as a developmental job role. For the right candidate we expect the role and your career with us to develop over time.

Job Description

This job is an opportunity to work in a lively shop environment, within the friendly, expanding local coastal community of Newquay.

You will have responsibility for ensuring the successful day to day operation of our shop and micro café. This will involve managing the shop and cafe stock, placing orders and receiving deliveries, liaising with customers, supervising the small staff team and coordinating with the business owners.

Reliability and the ability to communicate effectively with a wide range of people in a non-judgemental manner are key to this role. You must be confident in managing and motivating other members of staff in a positive and encouraging manner.

Excellent customer service and inter-personal skills are required. You will be required to respond to and resolve minor customer problems and understand when to refer situations on to the owners for resolution. Depending upon your background and experience, your role may also include giving advice to customers regarding health and wellbeing, including basic nutritional supplement recommendations.

Attention to detail and a high level of organisation will be required, as will your ability to use your initiative and work in a self-motivated manner.

You will ensure that the Food Hygiene procedures and other health and safety procedure standards that have been set out for use at Sprout Health Foods are consistently carried out correctly by the staff team and documented accordingly. You will be confident at using and learning computer systems for stock, management and social media purposes.

A flexible approach will be essential as the job role evolves in line with the growth of the business.

Training will be provided where necessary, and all applications will be treated in confidence.

Essential Qualities

Higher Education to degree level or equivalent vocational level

Supervisory experience in a retail environment

Interest in and some knowledge of health foods and a healthy sustainable lifestyle

Ability to maintain a happy and positive demeanour and to motivate a small team

Knowledge of purchasing, stock control, rotation, pricing and waste reduction procedures

Appreciation of environmental and sustainability issues, and understanding of their implications within the shop

Desired Qualities

Qualifications in health / wellness related subjects

Food Safety and Hygiene certificate Level 2

First Aid at Work qualification

Full UK Driving Licence

Familiarity within the health food shop environment with knowledge of traditional and modern stock items and nutritional supplements

Familiarity with working with natural food wholesalers and supplement companies.

This job description sets out current duties of the post that may vary from time to time without changing the general character of the post or the level of responsibility entailed.

Company Description

Sprout Health Foods is a partner-run independent business with a tight-knit team of part-time, permanent staff members. It is situated within the ground floor and walled courtyard of an old stone building, The Old Printhouse, which is located just off the main high street and a short distance from the main town beach.

The business remains open all year, with the owners taking pride in employing their staff team consistently throughout the year. Whilst seasonal variations in customer numbers do occur, with more tourists visiting the shop during peak holiday periods, emphasis is placed upon establishing year round custom with the local resident community. Nevertheless, tourists and first-time visitors are given an exceedingly warm welcome and introduction to the shop and to the wider town, especially championing the other independent businesses located in Newquay.

Sprout sells health food groceries, toiletries and household items, nutritional supplements and gift items. We stock a wide range of nutritionally beneficial foods that are suitable for those following restricted diets (eg; vegan, gluten-free), yet also place emphasis on low environmental impact and locally manufactured goods where possible. The micro café sells vegan and gluten free foods, for example, daily hot pots and pastys, and a wide range of predominantly raw cakes. We also do local deliveries of our goods, and are also looking to expand our delivery and nutritional advice business.

We are committed to continual improvement and excellent levels of friendly and caring customer service, aiming to exceed our customers’ expectations of what ‘shopping local’ entails. We expect the same level of commitment from our staff.

Sprout Health Foods’ Mission, Vision and Values are set out below to support the application process and allow you to assess your compatibility with our business and the job role on offer.

MISSION

To promote the health and happiness of our customers and our team by providing great service and quality products that don’t cost the earth.

VISION

To be an ambassador for local and independent business by way of the Sprout Mission, until one day shopping local becomes the new mainstream everywhere.

VALUES

HEALTHY – HAPPY 

Sprout seeks to promote the health and happiness of our customers and the wider Newquay community, not least the wellbeing of our valued Sprout Team. Providing friendly and attentive service, stocking excellent products including specialist items for restricted diets, sharing our passion for healthy foods, and contributing to community events are some of the ways we aim to achieve this. Looking after the wellbeing of the Sprout staff includes consistent year-round employment hours, with staff training and social events interspersed throughout the year.

PLANET – ENVIRONMENT 

We aim to encourage and help people to care for our natural environment by setting an example through living a reasonably low impact lifestyle (such as walking to work and eating less meat) and sharing knowledge with receptive customers (our staff are all expected to have an awareness of and place value in environmentally friendly concepts such as lowering carbon footprints and minimising single use plastics).

LOCAL  – TRUST 

Sprout embraces the benefits of shopping locally, such as reducing the use of fossil fuels and supporting the local economy and our community (namely Newquay and the surrounding area). By providing customers with consistently great service and caring for our community we have developed trust within the community, which in return supports our enterprise. Developing strong relationships with local producers is also key to ‘supporting local’ and we therefore strive to stock and champion local produce where consistent with our ethics and quality standards.

To apply for this role or if you would like further information please complete the application form below by Monday 15th February 2021.

We will be in touch within two weeks of the application closing date to let you know if you have been successful.

Please add the names, position and contact details of 2 referees who you have previously worked for. One should be your most recent employer. The referees will not be contacted without your prior permission. Therefore, for each, please state if you are happy for each one to be contacted now or contacted only if a job offer is made.